Keith Gessen in The New York Times (use the archive link to bypass the paywall):

During two decades, on and off, reporting in Russia and the post-Soviet states — in the turbulent ’90s, the wealthy but depressing aughts and finally during the eruption of violence in Ukraine — I occasionally heard people talk about how “the Americans” wanted this or that political outcome. The events in Ukraine demonstrated, or seemed to demonstrate, that behind the visible facade of changing presidents and changing policy statements and changing styles, “the Americans” were actually a small core of officials who not only executed policy but also effectively determined it. The continuing wars in Ukraine and Syria, the apparent Russian campaign of targeted assassinations on foreign soil, the widening gyre of sanctions and countersanctions and the still-festering question of Russian meddling in the 2016 election have made for the worst relations between the two countries since the 1980s. Understanding how to get out of this mess will require understanding how we got into it. There may be no better place to start than with the people inside the American government who have been working on the subject since 1991 — the Russia hands.

And insights:

As for Russia, it’s a threat that needs to be handled, not exaggerated. “We have to talk to them,” Oliker says. “If we don’t talk to them, things are going to get a lot worse. Yes, they hacked our election. Did they invade Ukraine? Yup, they did that. But we talk to countries that do bad things all the time. We have to talk to them, and as we’re talking to them, we have to understand that they don’t think they’re evil. I was testifying on the Hill not long ago, and I was saying, ‘The Russians think they’re acting defensively.’ And the senators were like, ‘But we’ve explained to them over and over that we’re not a threat.’ Like, are you serious?”

Zwack, the retired brigadier general who once waited for the Soviets to break through the Fulda Gap and now teaches at the National Defense University, agrees. “Short of a shooting war, you have to find bridges,” he says. “Some people say, ‘It’s not business as usual with the Russians.’ But it’s never business as usual with the Russians! They’re the one nation on the planet that, on a bad day — they’ll go away, too — but they can take us off that planet.